Design Presentations 2x2 for Creative Downselection Conducting Ethnographic Research Designing Forms Insight Combination Introduction to Ideation Patterns Principles and Value Promise Scenarios Wireframes Affinity Diagramming Contextual Design Modeling Facilitated Sketching Interpretation and Insights Introduction to Synthesis Physical Prototyping Reframing Think Aloud Protocol Concept Mapping Customer Journey Mapping Facilitation Introduction to Design Strategy Moderation and Facilitation Techniques Presenting Scenarios, Use Cases, Wireframes Critique Vignettes and Requirements